Return and Refund Policy

By placing an order with Chibona, you confirm that you have read and accepted the terms outlined below. These guidelines are intended to clearly explain our return and refund policies and procedures. They apply to all orders placed within the United Kingdom.

Returns

Return period: 
We have a 14-day return policy, which means you may request a return within 14 days of receiving your complete order.

Item conditions:
If you wish to return an item, it must be in good condition, either new or lightly used, returned in its original packaging, and sent back within the 14-day return period.

Return Process:
Our customer support team will guide you through the return process after your return request has been submitted.

Area of validity: 
This return and refund policy applies to orders delivered within the United Kingdom.

Return process

If you wish to return an item, please follow these steps:

  1. Contact us:
    Send an email to our customer support team at support@chibona.com with your order number and reason for return. 
  2. Pack the item:
    Pack the item securely in the original packaging, including all accessories, labels, and documentation.
  3. Return the item:
    Follow the return instructions you receive from customer support after the return request is approved.

Return costs

Order cancellation or reorder
If you no longer wish to keep the item or have ordered the wrong product, you are responsible for the return shipping costs. Original shipping fees are non-refundable.

For incorrect or damaged items:
If you have received an incorrect or damaged item, we will cover the return shipping costs.

Restocking fee
We do not charge any additional fees for returns.

Exchanges

We accept exchanges for approved items. Please contact our customer service team for further assistance.

Refund process

Inspection:
Once we receive your return, the item will be inspected to confirm that it complies with our return conditions.

Refund:
If the return is approved, the refund will be issued to the original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.

Contact Information

Email: support@chibona.com
Contact Form: Contact

Address: 82 Milk St, Birmingham B5 5TL, United Kingdom

Opening hours:
Monday – Friday: 08:00–18:00 GMT
Saturday – Sunday: Closed
Public holidays: Closed

We aim to respond to emails within 24 hours (Monday–Friday). Enquiries received during weekends will be answered on the next working day.