Privacy policy

Last updated: January 21, 2026

Chibona operates this online store and website, including all related content, features, tools, products, and services (the “Services”), to provide customers with a streamlined shopping experience. The Services are powered by Shopify. This Privacy Policy explains how we collect, use, and disclose personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.

By accessing or using any part of the Services, you confirm that you have read and understood this Privacy Policy.

Personal information we collect

“Personal information” refers to information that identifies or can reasonably be linked to an individual. Depending on how you interact with our Services, we may collect the following categories of personal information:

  • Contact details such as your name, billing and shipping address, email address, and telephone number.
  • Payment information including payment method details, transaction references, and payment confirmations. Payment data is processed securely by our payment providers.
  • Account information including login credentials and account preferences if you choose to create an account.
  • Order and transaction data including products viewed, purchased, returned, or exchanged.
  • Customer communications including messages sent to customer support.
  • Device and technical data such as IP address, browser type, and device identifiers.
  • Usage data relating to how you navigate and interact with the Services.

Sources of personal information

We collect personal information from the following sources:

  • Directly from you when you place an order, create an account, or contact us.
  • Automatically through your use of the Services via cookies and similar technologies.
  • From Shopify and service providers that support our website operations.

How we use your personal information

Your personal information may be used for the following purposes:

  • Order processing and service delivery, including payment processing, shipping, returns, and customer support.
  • Account management if you choose to create an account.
  • Service improvement, including website performance analysis and user experience optimisation.
  • Email communications, including order confirmations and marketing emails where consent has been provided.
  • Analytics using tools such as Google Analytics to understand site usage.
  • Security and fraud prevention, including protecting accounts and transactions.
  • Legal compliance, where required by applicable laws or regulatory requests.

Marketing communications

We may send marketing emails to customers who have opted in. You can unsubscribe at any time using the link provided in our emails. Transactional emails related to orders or account activity will still be sent as necessary.

How we share personal information

We may share personal information with trusted third parties only where necessary, including:

  • Shopify and technical service providers supporting website functionality.
  • Payment processors to securely process transactions.
  • Shipping and logistics partners to fulfil orders.
  • Analytics providers such as Google Analytics.
  • Authorities or legal entities where required by law.

Relationship with Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide and improve the Services. Information may be transferred to countries outside your place of residence. Shopify is responsible for processing personal data for certain features it provides.

You can learn more about Shopify’s privacy practices at Shopify’s Privacy Policy.

Cookies and tracking technologies

We use cookies and similar technologies to operate and improve our website and analyse usage. A cookie consent banner is displayed where required by law. You can manage cookie preferences through your browser settings.

Children’s data

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Data security and retention

We implement appropriate technical and organisational measures to protect personal information. No system is completely secure, and we cannot guarantee absolute security.

Personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

Your rights

If you are a UK resident, you have rights under UK GDPR, including the right to access, correct, or delete your personal data, and to object to or restrict certain processing activities.

Requests can be submitted using the contact details below. We may need to verify your identity before processing a request.

International data transfers

Personal information may be processed outside the UK or European Economic Area. Where this occurs, appropriate safeguards are applied in accordance with applicable data protection laws.

Changes to this privacy policy

We may update this Privacy Policy periodically. The latest version will always be available on our website and the “Last updated” date will be revised accordingly.

For the purposes of applicable data protection laws, Chibona acts as the controller of personal information processed through this website.

Contact Information

Email: support@chibona.com
Contact Form: Contact

Address: 82 Milk St, Birmingham B5 5TL, United Kingdom

Opening hours:
Monday – Friday: 08:00–18:00 GMT
Saturday – Sunday: Closed
Public holidays: Closed

We aim to respond to emails within 24 hours (Monday–Friday). Enquiries received during weekends will be answered on the next business day.