Payment Policy

Thank you for shopping with Chibona. We aim to provide a smooth, secure, and transparent shopping experience. Please review our payment policy below.

Accepted payment methods

  • Visa
  • MasterCard
  • Maestro
  • American Express
  • UnionPay
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Currency: All transactions at Chibona are processed in Swedish kronor (SEK). Prices displayed on our website are shown in SEK by default.

Payment processing

All payments are processed securely through our trusted payment partners. Your credit or debit card details are encrypted and handled in accordance with strict security standards.

For your protection, we do not store payment details on our servers.

Order confirmation

An order confirmation will be sent to your email address shortly after your order is placed. Please review the details carefully and contact us immediately if you notice any discrepancies.

Payment confirmation

Once your payment has been successfully completed, you will receive a payment confirmation by email.

If you experience any issues during the payment process, please contact our customer support team at support@chibona.co.uk for assistance.

Order cancellation

You may request cancellation of your order within 24 hours of placing it by contacting our customer support team.

Once an order has been processed or shipped, cancellation is no longer possible. In such cases, please refer to our Return and Refund Policy for further guidance.

Payment security

We take the security of your payment information seriously.

Our website uses SSL encryption to protect your data during transmission. We follow industry-standard security practices to ensure your payment information remains protected.

Policy updates: Chibona reserves the right to update or modify this payment policy at any time. We recommend reviewing this page periodically for any changes.

By completing a purchase with Chibona, you agree to the terms outlined in this payment policy. Thank you for choosing Chibona.

Contact Information

Email: support@chibona.co.uk
Contact Form: Contact

Address: 82 Milk St, Birmingham B5 5TL, United Kingdom

Opening hours:
Monday – Friday: 08:00–18:00 GMT
Saturday – Sunday: Closed
Public holidays: Closed

We aim to respond to emails within 24 hours (Monday–Friday). Enquiries received during weekends will be answered on the next business day.